Humiliation of an elderly woman at PEP Stores

I am appalled by PEP's staff members customer service, at the South Dale branch.

On the 23rd of December 2019, an elderly woman had purchased a mobile device and had later returned on the same day, two hours later to change the device as she had mistakenly purchased the wrong mobile phone.

Instead of the staff members assisting the elderly women in exchanging/refunding the device, they had in a disrespectful and distasteful manner refused to help her, by all staff members raising their voices at her instead of speaking in a polite manner, they had no respect and further publicly humiliated her in front of the entire store by making her literally beg to receive her money back, while some blantly ignored her and others continued to shout at her, saying they will not help.

This is not only inhumane but it is also against the law for staff members to treat customers in this manner, this lady is a pensioner and is suffering for chronic pain and had recently undergone a brain surgery and had unknowingly purchased the wrong mobile and for the staff to treat her the way they did knowing that she is elderly, is absolutely horrific and without a doubt the most cruel thing I've ever witnessed in a store.

Their excuse was that, they could not help her because the manager was not at the store, so no one could authorize the refund, this is completely unprofessional and an absurd excuse, as there should always be someone on sight to authorize refunds/exchanges.

This is completely DIGUSTING and I am beyond furious and disappointed in the customer service at this is store. This is unacceptable behavior and the elderly woman deserves an apology from the staff members and the manager along with, a full refund!!!

Highly conderned customers!