SB
SANDRA B

1 reviews | Active since Sept 2010

15 Jun 2018, 14:07

Horrific Service from Riranzhu

Yesterday I went to PEP Store Protea Gardens to purchase some items. The cashier who assisted me was Rirhanzu, What an ATTITUDE I received from her. The first item that she tried to scan did not have a price tag and she asked one of her colleague to look for a price, of which it was not far from the tills. Rirhanzu, in a very rude tone she told me to stand on the side and I asked her why? she said she has to assist the next customer and told her that I am in front of her and she can scan the rest of the items while we are waiting for the price tag for the first item, she said NO and called the next customer. I stood there shocked as ever because i have never experienced something like that ever. As the next customer came to the till and she is about to scan her items, her colleague came with the price tag, and i had to stand there while she assisted someone else who came after me. Riranzhu service is APPAULLING . I am appealing with the business to take Riranzhu for Customer Service training. If the store has issues or understaffed she should not make it the customers problem it is uncalled for. As a customer I expect Good Customer Experience PERIOD...

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Replies (1)
PEP
PEP's reply15 Jun 2018, 14:12
Official

Thank you for bringing the matter to our attention. Someone from PEP will contact you soon. Regards PEP.