HORRIFIC SERVICE AT PEP PARKSTATION

I WENT TO PEP STORES IN PARKSTATION JHB THIS WAS ONE OF THE HORIBBLE SERVICE I HAD EVER RECIEVED .FIRST I STOOD IN A QUEUE AND THE WHERE TWO CASHIERS AS I WAS ABOUT TO BE CALLED NEXT THE CASHIER TOLD ME THATSHE WAS CLOSING THE TILL AND I SHOULD WAIT TO BECALLED BY THE OTHER CASHIER BY THE NEXT CASHIER BY THE NAME OF LINDIWE ,THIS WAS NOT OKAY BUT I STILL THOGHT I COULD LET IT SLIDE BY ,SO I FURTHER WAITED TO THE NEXT CASHIER TO FINISH SO AS SHE COULD CALL ME , ALL THISTIME THE WAS STILL ONE CASHIER ON COUNTER . SHE FINSHED SELLING A CELL PHONE TO THE OTHER CLIENT AND CALLED NEXT , I THEN APPROACHED HER AND THE OTHER GUY CAME THROUGH AS WELL .I THEN APPROACHED HER AND SAIDCAN I BE EXCUSED BUT I WAS TOLD I WOULD BE NEXT ACLIENT TO BE SERVED . THE CASHIER THEN ANSWERED ME (LINDIWE) THAT THE GUY WAS BEFORE BUT WAS NOT STANDING IN THE SAME QUEUE ASME AS SOMEBODY HAD SAID HE NEEDS TO BE STANDING ACROSS HER , BUT I TOLDHER I WAS NOTAWARE OF THAT AS THE WAS A QUEUE ALREADY WE ME AND OTHER CLIENTS HAD BEEN WAITING APART FROM THIS GUY . THEMANNER INWHICH SHE ADDRESSED ME AS A CLIENT SHE WAS VERY DEFENSIVE AND LOUD WHEN I QUESTIONED HER W HY WAS I NOT HELPED NEXT ,I EXPLAINED TO HER THAT HER COLLEGUE THAT LEFT SAID SHE WOULD ASSIT ME NEXT ,BYNOW SHE WASIRRITATED AND TOLD ME SHE DOESNT KNOWWHY SHE SAID SO . IN THE MAENTIME SHE WAS BUSY ASSISTING THE GUY I WAS QUESTIONING WHY DIDHE NOT JOIN THE QUEUE ,SO I WAITED THAT SHE FINSHES WITH THIS CLIENT , THEN ONLY I WAS NEXT LINDIWE DID NOT EVEN GREET NOR WELCOME ME WARMLY TO CAME PAY,SHE TOOK MY ITEMS ANDSTARTEDTO RING THEM ,I AGAIN TOLD HERI WAS NOT HAPPY WITH THE MANNER THE THINGS WHERE GOING ON IN THEIR STORES , WHY COULD THEBEONE CASHIER LEFT TO ATTEND TO CUSTOMERS?SHE ANSWERED ME BY SAYING YOU HEARED ME WHEN I ASK THEM REFFERRING TO PEOPLE IN THE OFFICE AND THE SAID WHO CAN I SPEAK TO SHE POITNTEDTO THE SAME CORNER OFFICE AND SAID MY MANGER WILL ATTEND YOU SHE CALLED TWICE FORTHE MANAGER AND STILL SHE DID NOT RESPOND (THE MANAGER - PHUMZILE) LINDIWE SAID HER MANAGER IS BUSY IN THE OFFICE WITH SOMETHING ,I THEN SAID OK IF SGE CANT ATTEND TO ME THEN CAN I HAVE HER NAME , THEN PHUMZILE CAME OUTOF THE OFFICE TO SPEAK TO ME BY THEN I WAS READY TO LEAVE THE STORE .i THEN ASK PHUMZILE THE STORE MANAGER WHAT KIND OF SERVICE ARE THEY OFFERING HERE? AND ASLO WHY IS THE ONE CASHIER ON COUNTER?AROUND LUNCH TIME RUSH , SHE CAME UP WITH EXCUSES THAT THE IS ONE CASHIER BECAUSE THE OTHER ONE IS LEAVING AND THE OTHERONE IS GOING ON LUNCH SHE WAS TAKING MONEY . WHAT A POOR MANAGEMENT OF A STORE NO WORD CAN EVEN BEGIN TO EXPLAIN SUCH , WITH HER ANSWER AS A STORE MANAGER AND THECASHIERS RESPONSE I CAN SEE WHY IS THE SERVICE SO POOR , THE IS NO COMMITMENT NO SERVICE NO LEADERSHIP TOTAL DISAPPOINTMENT , PEP BECAUSE YOU OFFER CHEAP PRICES YOUR SERVICE SHOULD NOT BE AS CHEAP THOUGH , GET PEOPLEWHO ARE CUSTOMER SERVICE ORIENTATED AND WHO ARE EAGER TO ASSIST AND AT LEAST CAN COMPREHEND THAT A BUSINESS SURVIVE BY THE NUMBER OF FEET THEY GET . URGENT ATTENTION IS NEEDED . AWAITING RESPONSE EARGERLY