Horrible service from Christiano.

Horrible service from Christiano at PEP CELL in daveyton Sesfikile square.

On the 23rd of January 2026 I bought a device Sylo Future at the store which had a faulty because it was overheating and switching itself off ,I took it back on Sunday the 25th of January and the same person assisted me by the name of Cristiano, the first time there wasn't any issues because he could see that the device was overheating and indeed switching itself off so I got an exchange for the same amount but on a different device which was ITEL AO6s Vodafone and the time when I was at the store he explained what the RAM and the ROM and the battery life difference is and I decided to take up to the one with a higher battery life. However I did not expect that when I got home and wanted to use the device it would be extremely slow I'm talking from opening the contacts app to going to the camera to go and WhatsApp even I struggled to download the Play store it kept on crashing so , Christiano looked into it I've got it the store before 13:30 p.m. and he went into the phone checked everything he even confirmed that it was in deed extremely slow so I was thinking because I have proof of receipt and therefore as I was willing to top up and get a device with a higher amount he was fiddling my device checking what the issue was for over an hour and I kept telling him that I'm getting late for work after that there was no solution I was getting frustrated because we kept circling around, I did tell him that I do have a till slip and it did say I can bring the device within 7 days for either a refund or an exchange and he told me that he made an executive decision not to exchange the device but then also he said he was going to call some manager which he did for over 30 minutes after I told him I was getting late for work clearly he did not consider that and after he came back from that call there was still no resolution which he then mentioned that he's personally he decided not to exchange the device. After I said to him what he was doing is breaking the law because he's doing something against the till slip condition which is what I signed he kept pointing on the fact that I signed the till slip and I said I was happy with the device I told him that when I bought the phone I did not get an option to test it to see if it was indeed functional and also since he was sticking to his point that the reason why my phone was so slow was because of the RAM I asked him to take another phone with a lesser RAM than mine and let's test his theory because right now he was giving me Theory and there was no proof of what he was saying and he refused to do that and instead I asked him to put it in writing that he himself after speaking to the manager have decided not to exchange the phone he refused to do that I even recorded the conversation on audio I wish there was an option to upload I even asked that I take his picture because he said I can log a complaint it's fine he does not mind and said I cannot take a picture he went into the storage room and slammed the door in my face very rudely so. So right now I am so angry so disappointed because someone has decided to change the law into their own personal decision I paid for this phone it is still in its original condition as per it's states on the disclaimer on the slip and he still refuses he personally said no to my request and this is after two hours of me being in the shop where she then decided not to assist me so I need assistant urgently because I have proof I have evidence in my phone of what had transpire it in the shop I am so dissatisfied with the service I received.. The phone is still very slow.