Horrible Service from 2 stores and WhatsApp Agent

I lost my pep account card and needed to replace it. I went to Randridge Mall and they advised they do not have the facilities to issue a new card and I should go to Cresta mall. Pep store at Cresta told me to go to Ackermans and Ackermans advised that they cannot assist me with a PEP card and PEP needs to call the Service Centre to assist. So, I decided to used pep store whatsapp Service who get some advice, I spoke to 23999 Lee-Jane who gave me tye worst service when I tried to explain that 2 malls sent me away and did not even take my information to try to assist. Both pep stores said they do bo have the facilities and your agent 23999 is being mean when I ask her "which pep I should go to since 2 stores turned me away" This complaint is for Randridge Mall, Cresta and especially Lee-Jane, agent 23999