Horrible service

Horrible customer service at PEP Home at Mafikeng Mall. They didn’t inform me that they need authorization with use of phone, nor was I informed. Then I had to speak customer service over their phone, I literally had to bend my back and extremely uncomfortable. Workers at PEP Home Mafikeng Mall was rude and spoke in their language about me not knowing I understand what they are saying, they are rude and the manager came in late to assist, apparently he went out. It’s beyond ridiculous! Spoke to sassy and rude consultant (Zintle) , struggling to spell and assist me.