Horrible service at Pep store

I was at Pep Tsakane mall branch to collect my laybye. The service was horrible beyond words. I was made to wait more than 45minutes without anything being said to me regarding my laybye. I had to go several times to the cashier to enquire what the delay was about & never got any response instead she had a stern face. I finally put my foot down and that was when she went with a long face to get my laybye and it took less than 5 mins. I arrived at the shop as they opened their doors at 9:00. I left at 10:05