Horrible Service and Untrained Staff

<p>Few days after buying our tablet we took it back to Pep Cell in Tshepiso, Sharpville because we couldn't get it to read the second sim. The sales guy told us that it was our settings that were incorrect and all was well. We went home rebooted but still no joy. Few days later we took it to Pep at the Vaal Mall and there we were told that it is not our settings but something was wrong with the sim port. That we needed to take it back to Pep Cell in Tshepiso to have it replaced as the unit wasn't working well. </p> <p>We went back to Pep Cell in Tshepiso and were told that it was over a week and can't be replaced but now will have to be sent to be fixed. We were there few days after the sale to report but were told it was our settings. When we raised why he didn't pick up like the Vaal Mall branch that the port wasn't working when we were there within the week period, we were rudely told that they weren't cellphone technicians, but they were technical enough to tell us it was our settings that was at fault to get rid of us. We were there within few days and were turned away by untrained staff who didn't care. Why are we now being pernalised? </p> <p>2 weeks later we still don't have a tablet, our lawyer called head office to enquire about progress only to find out Tshepiso branch hasn't even sent it through to head office. Disappointing service indeed. Wouldn't recommend Pep Cell to anyone.</p>