Horrible service.

So my mother passed away 8th August '24. What should have been an easy process turned into a heavy stress of a nightmare with having to email back and forth as if i have to revisit the place of grief everytime i get an sms with Pep sending my deceased mother messages of her needing to use her credit, specials etc all because her account has not been closed. My first email was sent on the 27 August already with absolutely no feedback until i had to email again yesterday threatening to write a review. Imagine losing your mother and still having to deal with *********** people. Im appalled!