Horrible customer service!! ***

On 25th june I purchased pajamas for my 9yr old socks, and underwear that came to R500+.. It wasnt even 10 days later when the side stitches came loose and made a hole in the pajamas. Frustrated as I am because its my husbands hard earned money, reach out to the customer care via email. I asked for a replacement of the pajamas or my money back, they kept asking me a receipt. Even after i sent pictures. I didnt have a receipt anymore but sent them a picture of the purchase on my husband's bank app. That wasnt enough! Apparently all the pictures I sent them was in the wrong format so i had to redo them. What should have taken days is now a month. Please dont spend your money at pep! Their customer service is horrific and they're quick to take your money. Im about to cancel my laybye too.