horrible attitude

These 2 idiots have no idea how to work with clients and should rather be placed in a store where they don't have to deal with clients. I went to get a lay bye out for my phone . I gave them my ID and they kept saying they can't get b my laybye. They I mentioned it to them that's it's a cellphone, Grace who looks like the snr started getting very annoyed rolled her eyes and went to the back, while Ntabisang started laughi b good to my face and I asked why she is laughing and she said cause I didn't tell her what my lay bye was and now I wasted their time. I want my money back and these women addresses