horribe service with no solution to my query.

I am really not happy with this shop and regret making a purchase with them. I made an online purchase on the 1st October and delivery was scheduled for the 5th Saturday which i knew i was not gonna be available i still called the call centre to move the delivery date which was for the 7/10/24 and the lady i spoke confirmed that it has been moved to monday and to my suprise on Saturday i received a call from the delivery guy telling me he was by my gate and i advised him that i have made arrangements for a monday delivery and he told me he was not aware of those changes and will turn back since there was no one to accept the delivery. Today i called the call centre again and spoke to Mapula made sure this time it’s done the name) and she advsed that the reschuduling was not done and will contact Head office but still i have not received any update as to what is happening. I need the bed if i did not need it i was not going to purchase now she does not know when i will get my bed and no feedback from the HO people. and when i asked about the refund so i can go buy a bed elsewhere she told me about 14working days which is crazy. I need my bed today as i have made the arrangements and go through your recording to confirm my call and the conversations. your service really sucks and disappointing.

i did contact sleemasters but still no feedback insteadthey telling me stpories about the warehouse ***.i was not gonna order a bed if i did not need it and two i wishi knewthat you provide horribe service then was not gonna make this order.

again today i spoke to Mpho and Kgaogelo and till did not assist me instead gave me attitude, why do you take our monies if you cannot deliver on your services?