********** Customer Service

On the 30th of August 2019, I went to deposit money and the recipient couldn't get the money as she kept on getting and error message. On Sunday the 1/09/2019 I went to the ATM, got the same error and went back to Pep Store. shop No 7 in new park Kimberley. I was given a number to call, of which I did with my airtime. After several calls I was told I would receive a new transaction code, and so I awaited the sms. After almost 2 hours of waiting I rang them again and was only told then that my phone number was incorrect with a single digit, instead of *** the cashier keyed in *** and so they can't do the reset and I must go back to the store to fill in a refund form. I get to the store, the store manager didn't believe me and wasn't sure which refund form must she fill in, so she rang them herself, was told the same story and she was now assisting me to fill in the form. I was then told the cashier who made the mistake was not on duty and I have to come back on Tuesday 03/09/2019. The manager apologized for the inconvenience and on the 3rd the refund form was faxed after the cashier filled in her part and was told to wait 7 days for the money to reflect in my bank account. On the 20/09/2019 I sent Pep an inbox on Facebook it was after business hours and they got back to me on Monday 23/09/2019. I sent them all the information they needed and a consultant called me on 24/09/2019 and she told me it takes 7-14 days for a refund, so she will get to the bottom of the story. She will ring the finance team to find out as to when my money will be paid in my bank account. However, She rang the wrong Pep Store in Kimberley even though I indicated which Pep Store it was to apologize I assumed and the manager of Pep Cell in ShopRite Kimberley was distraught at the ****** Dorey the finance, complaints and store were putting me through. The lady consultant never got back to me on the 25/06/2019 as promised with the exact dates as to when I will get the money. On the 26/09/2019 I sent them another inbox on Facebook and the response was that it was de-escalated to the complaints teams and today is the 28/06/2019 and I am still awaiting a response. What I fail to understand is that we are passed the 14 working days, and I made them aware of that, on Monday 30/09/2019 will be exactly a whole month of waiting. This is now what we call higher grade poor customer service. What's even more shocking is that Pep is not honest, nor ethical, I am not even sure they are aware of their vision and mission anymore. All I want is just my money and me and my family will never step foot into a Pep Store again. How do you even suggest a company by word of mouth? Pep you have failed me several times and you have definitely lost me!!!