Help trace my parcel

I have been waiting for my parcel to be delivered to the designated Pep store. Please investigate this matter for me because it costed so much I need it. Parcel number : D*** From Pep 4316 Soweto. Shows to have been collected by the couriers and vanished into air. I do not want their R500 compensation because it means i have lost over R5000. Something should be done abput this matter. Long overdue