GIVING ME HOMEWORK TO SOLVE MY OWN QUERY

MY LAYBYE EXPIRED AND I WANT MY MONEY BACK - I CALL PEP HEAD OFFICE AFTER NUMEROUS CALLS TO THE BRANCH THAT IS ENTIRELY *********** AND REFUSED TO GIVE ME A REFUND WITHOUT A COPY OF MY I.D WHICH THEY DID NOT SPECIFY IN THE CALL I MADE PRIOR TO GOING INTO THE STORE - THEY DID NOT HAVE A PHOTOCOPYING MACHINE ; EMAIL OR SCANNING FASCILITIES SO HOW DOES THE STORE FASCILITATE ANY REFUNDS OR CONTRACTUAL AGREEMENTS WITH CONSUMERS IN 2016 FOR GOODNESS SAKE!!!!<br> I THEN CONTACT THE CALL CENTRE AND BERYL TELLS ME TO GIVE HER THE NUMBER OF THE STORE IN QUESTION AND ASKS ME WHO IM DEALING WITH I AM FRUSTRATED SHE TOLD ME I WAS BEING RUDE WHEN I TOLD HER I AM DONE DOING HOMEWORK FOR PEP