Gift Voucher Policy

I received a PEP Stores gift voucher from my son for Christmas—paid for with his hard-earned cash. I used most of it to buy essentials, and with the remaining balance, I wanted to purchase a Blu Voucher (which PEP sells) so I could use it at my discretion later.

To my shock, I was told I cannot use a PEP gift voucher to buy a Blu Voucher. Why? “Store policy.” No explanation. No logic.

Let’s be clear: - A gift voucher is prepaid tender. PEP has already received the money. - I’m not asking for a refund or cash. I’m simply trying to buy another prepaid product—a Blu Voucher. - This is no different from using a gift card to buy airtime, electricity, or any other digital product. - There is no publicly available policy on PEP’s website that prohibits this.

This restriction is not only absurd, it’s disrespectful to the gift-giver and the recipient. It undermines the purpose of a gift voucher: to give the recipient freedom to choose.

I urge PEP to: 1. Clarify this policy publicly—if it exists. 2. Reconsider this restriction, which serves no consumer benefit. 3. Train staff to understand the difference between refunds and legitimate purchases.

Until then, I’ll be advising friends and family to think twice before buying PEP gift vouchers. A gift should empower—not limit—the person receiving it.