Furious

Good day all I would like to express the poor customer service at the phoenix plaza at Pep 2 weeks ago I had purchased 2 mobile phones the cashier Mahen put phone on it seemed to have worked at that instance upon arrival home we were told to Charge for 16hrs it was at that stage the both phones were experiencing charging issues it didn't charge properly so we had took the phones back and spoke to desigan and mahen they were of no assistance and they told us the pin is broken we had took this to a cellephne repair shop where we had to invest more money to fix the charging pins and we took it home the problem still continued we went back to pep they had informed us it's the LCD spoke to mahen again who refered this to the manger who was extremely rude and arrogant she had told me that I dropped the phone and she will send it for repairs but when it comes back it will be the same not fixed.this is unacceptable as I purchased a phone for only 3 weeks And the phone is still under warranty and got no joy out of it and it's of no use I can't use it extremely utterly disappointed at the service at pep.......