F.Tiervlei 75 years old struggling to get satisfaction on her phone issue while still on warranty

Good day hope you well

My mother (Francis Tiervlei) 75 years of age ask me to help her with her problem she is having with pep cell in Cleary Park Gqeberha she bought a cell phone about 4 months back worth R2000 a month ago she took it in because she had difficulty when charging the phone.

They (pepcell) took the phone in for repairs they told her after two weeks she must collect it at the store about 3 weeks back she went there to collect her phone she was told that the phone did somehow landed in water.

She told them how could it be because she never work with the phone near water after she answered the woman at the counter she was told to pay a fee of R200 to get the phone at the store and another R2000 to fixed the phone I mean come on how could you treat an trick old people like this the manager couldn't help her.

Me myself tried to send some emails to customer complaints I was told they still waiting on the manager for feedback at the Pepcell Cleary park branch Gqeberha up until today nothing has been done I received two emails from them ticket no- *** it's been closed meaning they resolved the matter without communication between my mother and the store manager.

That's the reason I wrote to you guys to help my mother with this issue how can you rip old people off like that last week my mother went there again but for nothing how could she on that age still humiliate herself like that.

I would highly appreciate it if you can help my mother on her quest for fairness and dignity.