Frustrated by PEP

Sending money using PEP is by far the worst thing a person could do. Money was sent via PEP in Petrusburg and PEP in bloem tells me that they aren’t unable to assist to withdraw and rather go to Standard Bank of which my dad did. When he tried he got an error and we called and was given a reference for that call. Since Sunday the 31st Aug I have been taken from pillar to post by PEP and Standard Bank.