Formal complaint: Misleading Sales Practice and Services at PEP Home Lambton Store 5937

"I am extremely dissatisfied with the service I received at PEP Home Lambton store number 5937. On 9 February 2026, I purchased a router device. I initially intended to buy an MTN router, but a staff member recommended the HUAWET E5576 device, stating it wasn't network locked. This was confirmed by Ziphokuhle at the till. I opted for Telkom data since I can use Telkom sin in that device. I only inserted the Telkom SIM on 17 February and discovered the device was locked. I contacted store manager Lwazi on 18 February, who said she'd consult area manager Ayanda. With no response, I visited the store on 19 February. Lwazi stated they couldn't assist due to the 7-day policy and the area manager's unavailability. I left the device and was later told to collect it with no resolution. the store manager was not even willing to assist I even doubt if she consulted with the area manager. even today she insisted that I must come collected the device because there is nothing she can do from her side. I feel misled and was willing to purchase a Telkom device (R100 more). I request a refund so I can buy my preferred device. As a regular customer, I'm disappointed by the handling of this situation. I wish to escalate this to PEPKOR head office."