Flash token

12 January 2019 I buy flash airtime token 750 from pep cell and 500 frpm pep home at portea Glen mall. When u try to recharge they say cash voucher canceled. Pep call flush. They say it will be resolved. 13 January pep call them again no one answer the phone. There is WhatsApp number if u got problem of voucher u WhatsApp them no reply. Am I gonna loose my 1250 rand. Flash is it a *****. Why we customers have to loose for their products. It's bad.