Faulty Rockit Earpods

Good day Greetings you on the 28th of October I purchased rockit earpods from the PE Main street branch.

Hence less than a month the left side of the pods is not working so I took it back and explained to the branch manager that I lost both the receipt and box however a very kind lady Siphokazi I must say she explained to me the terms of why they need the box I fully understood.

Hence they did not have any pods to exchange for me and advised I needed to make contact with the other branches which I did.

I went to the other branch in Main street they also did not have pods after I went to Pier 14 branch and even Pier 14 PepCell the very same happened they could not exchange for me because everyone is out of stock.

Thus I feel frustrated on the 25th of Nov I went back to the branch where I purchased the pods and the manager advised that they still do not have stock I explained to her that I need this work and she showed really emphaty with my situation and I asked that when I come when the pods will be available will it not be a problem if I exchange she advised not really

And via the g****vine I heard that these rockit earpods is a problem

Can PEP please let me know what to do in this regard and can I be exchange for something close to the pods you do not have in stock or be refunded even though I do not have the box but I have a printed receipt that the branch assisted to get me

Your assistance will be greatly appreciated

Regards Mr Heynse