Faulty goods

<p>on the 31 /07/2016 I purchased a cellphone at PEP CELL Maponya Mall assisted by Ntshepi the model of the phone is VODACIM SMART KICKA 2 . Same day when I get home I experienced problems with the phone which I called the service provider and couldn't get any assistance I called Ntshepi and informed her of the problem .. Today the 3rd of August 2016 I am at the store to get assistance and u want tk change the phone because it is not serving a purpose and the needs /reasons why I bought the device . She is saying we can't return the phone because it's not smooth .. 1stly when I bought the phone She didn't check it to see if it wall smooth or not but when we return it she says we can't take it back .. The phone had no physical damage no scratch what so ever it was not being used because it wasn't functioning properly . I was given a number to call ********** 570 regional manager Bonke who then got both sides of the stories and we have been here for almost and hour 30 minutes no way forward .. All I want is to exchange the device and network so that I can use the phone if they can't to that I can simply get a cash refund .. The level of is poor and getting assistant here is a procedure . Why sell damaged good to paying customer .. I have I right to return the device if it's not working before the 7 days since the day of purchase I'm so disappointed with pep .. This is my childhood store please make sure all the workers are trained individuals .. What is a smooth device ? </p>