Faulty Cellphone from Supplier

On the 02nd of February 2016 (2 days back), i bought a cellphone from PEP Stores in Walvis Bay. As a norm, i was told to inspect the device before i pay for it, so i did. It looked fine and good as the device of my choice. I put the cellphone on charge for the time stipulated. When i inserted my sim card to make my first call, the recipient on the other end could not hear me but only some shrilling and fumbling sounds.<br> <br> To start with,i thought it was having cross lines due to some interference. However when i called the second person, the problem persisted. I never made a successful call from the mobile device(cellphone in question).<br> <br> On the 03rd of February,around 1500 hrs (not even 24 hrs being in position of the device), i took it back to the retailer and i was told i must hand it in for repairs as they do not exchange cellphones. I had and still have every item that was supp**** with the device,including the till slip.<br> <br> Your till slip given to me by the teller reads : -Faulty handsets maybe exchanged provided it 1) is within 7 days from date on till slip. 2)it is not been physically damaged. 3) It is returned with its original packaging, accessories and proof of purchase. SOS!!