faulty Bluetooth headsets and bad customer services

I bought Bluetooth headsets at PEP store in park station shop 4548 , the ladies that work where not helpful they did even bother with giving me information . I am not happy with head sets I only had them for three days and the turn on button just went inside when I tried connecting them if this is the kind of service I should be getting where I am told to find a person to fix the head sets myself is unacceptable is not there a repair center where the head sets can be fixed , I called customer care and spoke to a lady who was very helpful but I am still waiting for feed back , no email was sent to me nothing I even sent an email to customer service that way the people working at pep store don't treat their customers with respect coz their head office does not care about their customer's