FALSE ADVERTI*****T

Good day.

I write this review in utter disappointment.

Today on 19 March 2025, I bough myself a tablet at PEP HOME - KALAHARI MALL UPINGTON. I specifically asked the lady that was helping me, that the device MUST NOT be NETWORK LOCKED and also as advertised in the cabinet where every client who walks by can see it, there clearly stands NOT LOCKED.

To my surprise when I came home, I inserted my own personal Telkom Sim card in....There I get a message on the tablet telling me Network Locked and I must enter a number to unlock it.

PEP HOME - KALAHARI MALL: I have one thing to say - FALSE ADVERTI*****T. How can you put a device on display and advertise it as NOT LOCKED, but a client buys the device, it is then nerwork locked?

I went to the Telkom store to check if everything was working as it should, then the lady told me, there is a shop who can help me Unlock the device, but I must pay for it. Why must I pay for a device that must be unlocked, when PEP HOME - KALAHARI MALL are mainly responsible for this?

I am waiting for their reply and a call from their manager to hear what they have to say for themselves....because this is the worst customer service ever!!