Failure to get refund/exchange after teller incompetence

I was sent to one of the Pep stores in Malamulele, I was unsure whether I was supposed to buy data or airtime, all I knew was that I was buying to the value of R198. After enquiring with the teller, she told me there was no airtime or data to that value so I told her to hold on to the money as I went to collect my phone from my car in order to call and confirm what I was supposed to buy.

I collected my phone and returned to the store, and called to confirm that I was actually supposed to buy airtime. To my surprise when I returned to the teller by the name of Johanah, she told me she had already purchased data, without my consent, and that she could not exchange it or refund my money.

I demanded to speak to the store manager, who told me there was nothing she could do and she retreated to the store room. I waited for more than 30 minutes trying to get my matter resolved but the manager just would not come out at my request.

I told them I would not take the data because it was not what I wanted, and so I left the store without my money or my airtime. I was very annoyed at the service I received and tried calling the Pep stores customer care, but I kept on holding what what seemed like an eternity with no reply.

I am very appalled at the service I received, and I cannot believe I have to pay for the incompetence of the store teller and manager. At this rate I think the Police and/or lawyers are the only people who can help.