Failure to assist clients

I've been trying to get hold of this damn company for months, & I haven't had any luck. I have a funeral cover with them that I took out at a pep store in Soweto, so early this year I had another child that I would like to add under my policy, but they've been ignoring my emails, & their stupid call centre number keeps me holding for atleast 30 minutes everyday with no help. Now all I'm asking is for them to please cancel my policy because they don't care about their clients. If I see their debit order this month, I swear I'm taking them to the media. Kelebogile Evelyn Matiase *** ***