EXTREMELY UNHAPPY CUSTOMER

The message below refers, I contacted you guys on your online platform to loge a complaint 2 days ago, no responses yet. I am writing to formally lodge a complaint regarding a Hisense E36 cellphone that I purchased from PEP Store, Osmium Street, Carletonville, on 05 August for R1,050.00.

Immediately after purchasing the cellphone, I also purchased a plastic bag to carry it. While I have proof of purchase for the plastic bag, I am of the opinion that I did not receive, or subsequently misplaced, the receipt for the cellphone.

The cellphone functioned for only four days before it switched off completely and failed to switch on again. On 12 August, I returned to the store to report the fault. Store personnel attempted to charge the device, but it showed no response and remained inoperable. However, I was informed that no assistance could be provided without the original receipt.

I find it highly concerning that a cellphone purchased from your store cannot be traced through your sales records, especially considering that the purchase was made recently and the device failed within a very short period. The fact that the cellphone became defective within seven days of purchase and was reported promptly should warrant investigation and assistance.

I did not purchase a defective electronic device only to suffer a complete loss of my money. I therefore respectfully request that PEP urgently investigate this matter, verify the purchase through available store records, and provide an appropriate remedy, whether by repair, replacement, or any other suitable resolution.