Extremely Poor Service – Faulty Stylo Phone from PEP Signet Terrace

Extremely Poor Service – Faulty Stylo Phone from PEP Signet Terrace I am a highly disappointed and frustrated customer. I purchased a Stylo phone from PEP Store at Signet Terrace, and the phone started overheating shortly after purchase, making it unsafe and unusable. I returned the phone within the 7-day return period and was informed that the process would take 3 weeks. It has now been over a month, and I have received absolutely no feedback, no updates, and no communication. I went back to the store to seek assistance and spoke to 4–5 different staff members, none of whom were able or willing to help. I was repeatedly told that they “cannot do anything” and that I must simply wait for the repairs team, with no accountability, escalation, or clear timeline provided. This level of customer service is unacceptable. A faulty product returned within the allowed period should not result in endless delays and complete lack of support. The poor communication and unwillingness to assist show a total disregard for customers. At this point, I am no longer willing to wait. I am formally demanding a full refund for this faulty device. I regret this purchase and will not recommend buying phones from PEP, especially Stylo devices, due to their poor after-sales service and handling of customer complaints.