EXTREMELY FRUSTRATED!!!!! RICA was not done according to Telkom

Bought a Prepaid Telkom Sim Card Yesterday, more than 24 hours ago, at your PEP Cellular branch in Goldfields Mall Welkom. I gave all my documents to have the sim card RICA'd, bought a Telkom Data Bundle and Airtime too. I cannot use anything due to the fact that the Sim Card is not activated. I contacted Telkom and they informed me that the Sim Card had not been RICA'd and I would need to go to the store to have it RICA'd again. I live far from ant PEP outlet and I am unable to do so. How can this happen?

Can someone please assist me to have this sim card RICA'd? The cashier that did the RICA in store was Meiki. I am without communication because of this. I cannot be without communication for this long.