Extremely dissapointed

Good day I need assistance. My name is Julie and I am extremely dissapointed in the service I got from the Pep Cell store in the Promenade. I purchased a HiSense cellphone on the 2nd March 2019 and it is still in a good condition however the phone is not working at all. I do not believe that a person would buy something that would last for 2 months and then you are told by the store manager that the phone has to be sent for repairs and that you should wait for 6-8 weeks. I unfortunately don't think it is fair to me as the consumer to carry that burden. I specifically asked for a phone with a high on-board memory for work purposes. Something I was able to afford at the time. I am sitting without a phone and it is the worst. I am the Administrator of an NGO and I need to be availble to speak to and change a few peoples calendars in my organisation. I spoke to Pep head office to request assistance, but they referred me back to the store manager. My question is, who or what protects the consumer who cannot or who are not able to take out a contract? I may not get a response from you guys but I can certainly agree with a few people who have complained about the poor service. I am without a phone and I regret that my communication with my organisations management has taken a toll.

Hoping for your favorable response. Julie