EXTREMELY DISAPPOINTED WITH PEP ONLINE SHOPPING

⭐☆☆☆☆ Extremely Disappointed with PEP Online Shopping

I am beyond frustrated with PEP’s online shopping service and what appears to be misleading delivery promises.

On two separate occasions, I purchased and paid for items online because the website clearly stated that delivery to the selected store would take approximately three days. This timing was crucial.

The first purchase was for my daughter, who was visiting South Africa for only five days. I bought home gifts for her new house, relying on PEP’s advertised delivery timeframe. The very next day after payment, I received a notification that the goods would only arrive at the store on 17 June—well after she had already left.

I contacted the helpline and even offered to collect the items from another store within the Durban area. I was told this could not be done because the order was already being processed. I also sent an email explaining the urgency of the situation and, to date, have not received any meaningful response.

To make matters worse, the exact same thing happened again. I purchased additional items from PEP online for my husband to collect before travelling to Tanzania. Once again, the website indicated delivery within three days. Once again, after payment was made, I was informed that the goods would only arrive on 18 June—after he had already left the country.

My issue is not with waiting for goods. My issue is with PEP advertising a delivery timeframe that it clearly cannot meet. Customers make purchasing decisions based on the information provided on your website. If delivery could take a week or longer, then be transparent about it from the beginning.

PEP, please stop wasting your customers’ time and money. It is incredibly disappointing to plan around your stated delivery dates only to discover after payment that those dates are inaccurate. This experience has left me feeling misled, ignored, and extremely dissatisfied with your online shopping service.

I expected much better customer service and much greater honesty regarding delivery times.