JK
Jennifer K

1 reviews | Active since Dec 2017

19 Apr 2018, 14:31

Excuses, lies and annoying responses from staff that don't know what they are doing

I went to Pep stores looking for an item of clothing possibly a blouse but found a stunning skirt instead, when looking at these skirts I found different sizes however the prices were different for the exact same skirt. when i asked a staff member about this they gave such a lame excuse that the suppliers send them the items with the prices on it and they used to have a section for the plus size members of the community but they got rid of the plus size section and kept the sizes on the rack with the others.

When i asked how it was possible that two skirts identical in colour but different sizes could have different prices i kept getting lame excuses... first they said it was because the bigger skirts need more material therefore they would cost more and that they get them maked with the prices from the suppliers already marked and that they couldn't possibly change the price, however while talking to a lady from head office and getting more excuses from her i see the manager checking on the system for the price of the skirt and change the price as it was marked down further than what was on the label. when asking the lady from head office about this situation she now says its because it was marked down..

Double standards for prices and excuses pile on each time you confront them.. I hope Pep sort out their nonsense as this is absolute ******* that just because you are bigger you pay more for an item of clothing.. this is not on!!!!

0
Replies (2)
PEP
PEP's reply20 Apr 2018, 11:28
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP

JK
Jennifer K's update14 Sept 2018, 21:14
Reviewer Update
I have been contacted once but every thing has gone silent, I have not returned to the store to see if the prices have been changed and it looks as though your customer service stinks even worse than that of the store i was dealing with. NOT IMPRESSED AT ALL AND HOPING TO HAVE A RESPONSE BETTER THAN THE EXCUSE I WAS GIVEN ABOUT THE ABOVE MENTIONED PRODUCTS!!!!