Employee favor friend

Standing in a question a Pep Roodepoort is the worst experience ever standing in a que for over 45 minutes, employees coming and assisting their friends in the que staff member ELEWANI takes the friends things goes and pays for it on her behalf even though they were five people behind myself and there was multiple people in front of myself so basically at Roodepoort Pep in Van Wyk Street you must make friends if you want to be served faster or assisted