DSTV PEP INSTALLERS

I purchased a decoder at PEP on the 23/03/2019 which included installation.

Its been 2 days already and I've been having difficulties with PEP installers.

They arrived Sunday mid-day without even setting an appointment with me and I had informed the guys that I'm never at home and they should at least inform me 30-40minutes prior before their arrival which I thought they understood.

He than arrived this morning again without notifying me in advance which I than informed him how unacceptable that is of him and instead the installer which PEP is in partnership with said, "if u are always busy, why don't u do what u have to because no one is stopping you". I than asked him not to say such because the reason I bought that package is to avoid bad service which he than continued and said, "I don't work for PEP, if there is anything u wanna complain about speak to them for I will not be continue with the installation". he then took all of his things and left.

I've been busy on calling the PEP store in Maponya the entire day wasted a whole day of work just for a simple installation.

Instead of finding a solution to the problem the only resolution is for them to refund me, which I feel after going through so much a hassle, its really a terrible service I've received .

If this is the kind of installers people have to deal with on a daily, with such an attitude than I must say I feel for your customers.

I would never refer anyone to purchase such a product from you if this is the type of treatment one should go through.

Do contact me urgently because I've already paid a Full DSTV monthly installment.