Double debit

I am very annoyed and dissapointed at your store. I was at PEP Pavilion in Durban on Sunday and bought an item worth R120. There was something wrong with the machine and I had to put my pin twice, making the cashier, Sindy, aware that this will now debit me twice and she just kept quiet.

As I was walking out the store I received two text messages from that I have been debited twice.

I then turned around immediately and showed the cashier, she called Sli, I think she is the supervisor or manager or whatever, and she told me that the first time it declined online but the money will be returned into my account within 24hours....needless to say, it hasn't.

So I have told her that and now I'm being told that I should take time away from work, to get to the bank and get my statement and send it to her so she can forward it to head office.

I want my R120 back....but I'm annoyed at the fact I must must go out of my way during work time and month end, head to the long ques at the bank to get my statement to help u rectify a problem that could have been solved right there and then when I was in the mall amongst all banking banking facilities, all because your staff was too lazy or just *********** to help me when I raised my concern OR when my concerns were proven to be true.

Absolutely unacceptable!!!