DOES NOT WANT TO ECHANGE & NO CUSTOMER SERVICE

Good Day

I bought a Sandler for my niece on 04.03.2023 at the above mentioned pep store. I idi not see it was two left feet. I have lost the slip, and when I went to the same pep store in the week of the 06.03.2023 to ask them just to exchange the one for a right foot, and also explained that I lost the receipt the lady was very rude and refused to change the one shoe.

1. I feel she could of Tracked back to the 4.03.2023 and. Checked their duplicate cash up receipts.

2. She old of been more polite and rendered good customer service which she did not do

I am disgusted by the treatment that one gets at pep, does pep as a Brand allow such pathetic service and also does pep not give their staff members eadequate customer service training?

If I am correct, below is pep mission statement, but why have one, if your staff are not willing to be good team players and not willing to do good for such a well known brand.

What is PEP mission statement?

PEP aims to be the friendliest and most trusted retailer for this market, offering wanted products and services at the lowest possible prices. In addition to its core product range, PEP continues to evolve to meet changing consumer needs.

Staff should be proud of the brand they work for and they should also be willing to assist in a proper manner leaving the customer smiling, not don't care attitudes.

I DONT THINK I AM ASKING FOR MUCH, I JUST WANT THE RIGHT SIDE SHOE AS I HAVE TWO LEFT SIDES, THATS IT. TAKING INTO MIND THAT I LOST THE RECEIPT...

Hoping to hear from Pep Managment ASAP.

Thanking You. Khatoon Subban ***

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