Disturbed by the level of Competence

On Sat 04/04/2015 i fetch the laybye and paid with my card R400.88. Then made a additional Laybye of R659 and paid R250 deposit, They gave me the slip of R250 that i swiped with my card, i received a sms saying it was approved successfully and signed their slip the casher took the slip from me. They were experiencing system issues and then claimed the R250 never went off now i got the sms my bank statement shows this when i call their branch today 07/04/2015 no one knows what im talking about nor did they bother or attempt to rectify the issue. So now they want me to travel back to the store and to bring a statement, call back again or call their headoffice all at a additional cost to me as the client. What happened to Client Service??The manager rather tells me saturday instead of sorting out the system issue and problem i must come back on Tuesday. Seriously im a working mother with 3 kids and i cant just come back all the time go to the bank to get statement due to your system issues. Please can you assist to get this matter dealt with in today time R250.00 is not change for me. Angry Client