Disrespectful rude cashier to a customer

I walked into Pep store Vosloorus 8502 today date : 23 April 2024 after 5om Goldspot Shopping centre to withdraw money from my vodapay account which is part of the service pep is offering , I went to the counter a cashier named Thobeka was serving and I asked her id like to make a withdrawal from Vodapay and she said we dont that here at pep and I explained to her that I have withdrawn from other pep stores it is part of pep stores service then she became rude to me and said Im telling you we dont do that here but since you know then you must show me how to do it , I was shocked by this behavior as a customer she failed to say let me find out and asked a supervisor for assistance, but since she saw that im not walking away from this she then called on the lady name nhlanhla told her my request and nhlanhla didnt know about vodapay but checked on the till system and found it then I was requested to oroduce my id which I left in the car then I went out to fetch it came back to the free till of Thobeka but she walked away then nhlanhla asked me to come to her till and assisted me and vodapay went through successful , is this how pep stores teach their stuff to behave and disrespect customers.