Disrespect

I went to Pep Stores in Park station yesterday to do money transfer the service I got there was Poor , I mistakenly pressed the cancel button and I was told by the cashier that she can no help me any more , I should try the Pep cell next door . I went there was told they are off line , came back she was helping someone else with transfer and it went through . I asked her afterwards as to is it my transfer that does not go through she said yes because of my ID it is still loading and it should be 100% before I could be helped again and when I asked as to how far is it she said 75% I had to wait 30 minutes before I could be helped . as I was waiting there she was so unprofessional talking so load , shouting choomie to her other colleagues and one point showed the other colleague the screen and they laughed , so this morning I called the customer center so they can take me through the whole process since half the time you won't know if they are speaking the truth or not and I felt like she was punishing me for pressing the wrong button and felt a need to show me how stupid I am as yena she is learned and has all the right to treat me the was she wants and make fun of me and punish me to wait until she fells like Ican be helped. so the Lady from customer care told me it does not need to load or anything ,she was just suppose to redo it and help me as the custormer . I felt so disrespected and please Pep store at Park station in Johannesburg train your staff on customer care.