Disgusting, useless, unprofessional head office and finance department!!!!

I am absolute disputed by the incompetence and unprofessional conduct if this company. Yesterday I went to pep new horizon to buy socks for my son. They were 49.90. I used my FNB card to pay. The cashier advised that the payment is declined. She tried the same card again. Same story. I then gave her my capitec card. It went through.

I left the shop. On my way to clicks, I see that there is a message on my fnb app. Lord and behold, the are 2x 49.90 charges to PEP- pending. The money is now not in on account. I try calling the store- not even a ring tone.

I then go back. Ask to speak to the Manager. Show her my transaction history(their land line is broken - it still is). She says I must go to fnb branch! I call fnb premier in front of her using my phone and ask them to please help her as she has no idea what she is doing.

They tell her that their merchant need to call them. Then they will cancel the transactions and payment will be reversed.

After calling around to find out who the merchant is, she advised their finance department will assist. But it is already after 17h00 so she will contact them first thing this morning. So I expected the money back in my account before 10h00.

I leave my contact details and card number for ease of reference.

This morning at 10h40, no money, no call. I try calling pep- phone still not working. I call the head office. Beyond vile. From reception, to finance- to care department (transfered back to reception midcall) back finance.

Now the level of ignorance, oblivion and just sheer stupidity displayed by these ladies at a head office level is staggering! Disgust is too mild a verb!

In hindsight, the manager at horizon view actually seemed the more bearable of the bunch. At least she seemed to appreciate the fact that I am a paying customer and listened. And in her own limited way tried to help me!

The head office is clearly full of arrogant(because of lack of appreciation), I'll- informed, even inappropriate ******s that think they can give you attitude when you are demanding your money!!!!

Flawed!!!!