Disgusting Staff Behaviour

On Sunday afternoon (27th October 2024) I was in your pep home store in Table Bay Mall. I stood waiting in the que to pay for 20-30min. There was one cashier and he was busy with the same 2 ladies for way longer than I was in the que for. They were going back and forth with the size of the little orange bags. Eventually I asked someone on the floor if there was another cashier and I was told no. After me saying how can you have 1 cashier on the weekend and how can you expect your customers to carry on waiting for 20-30min to be assisted, they found another cashier who was walking through the store on her lunch break. The other cashier looks at her and asked her why are you back so early? I said to him coz you have been sitting playing “salesman” with the same 2 people for more than 30min. He then started having a back and forth argument with me from his side of the counter right across while he was assisting his customers. He told me how she was on her lunch break and how tired she is. So my cashier the gave me such a dirty look and SLAMMED my slip on the counter at me. I told her that she doesn’t need to be slamming my slip at me. I got a very dirty look again from her. The other cashier still going off at me through all this about how she was tired. I asked him if he was the manager and he said no with a lot of attitude, I asked for his name and he told me once again with a lot of attitude his name is Vaughn. Then I asked my cashier where is the manager and she told me that there was no manager as they were off. Asked her who is in charge then and she told me the supervisor. I asked for the supervisor and she literally just stood there looking at me. I asked her again and she took her time. Eventually I walked out coz I shouldn’t have had to wait so long. I went to finish my shopping and went back to see the “supervisor” which was the same person that told me they didn’t have another cashier. I told her how rude Vaughn was and she just smirked at me and walked past me. I checked my slip and the cashier that assisted me was Minentle. I am so disgusted with how your staff speaks to your customer. I normally buy alit of things in small bulk from that store but I guess I will rather go somewhere else and spend my money. I do not understand why someone else couldn’t assist the 2 customers with the little orange bags they were deciding on for over 30min. And I’m pretty sure the supervisor could have granted the other cashier that was on lunch the extra 10seconds extended on her lunch.

I have no idea where you find your staff and how you promote people to senior staff.

So disgusting how your staff treat your customers. Without customers buying things from your stores you wouldn’t have the store as there would be no money without your customers money.