Disgusting Service Pep Staff.

I am writing this email to log a complaint against your staff at the Pep in Eldorado Park ext 5. My elderly mom went to your store to buy a sim card for her Wi-Fi router which she has at home. While at the store my 70 year old mom was given a router as well as a sim card and this was activated and not explained to her. My mom only realised later that instead of the R60 she was supposed to pay for the sim card she was instead charged R599. She returned to the store today and requested to return the router as she does not need it because she has 3 at home and only requested the sim, she was advised by your rude and unprofessional manager and consultant that she cannot exchange the router and get a refund as she signed and bought it. My mom thought the deal for R60 comes with the router and was unaware until she saw the amount she was charged while in the taxi on her way home. I called the store to enquire and once again received horrible service from the manager Elizabeth Mudau as well as consultant Aadillah August. They completely ********** an elderly lady and when she required an explanation as well as a refund she is being send from pillar to post. She needs to take a taxi each time and this is not good for her as she does not have money she receives a pension. Your staff has a complete disregard not only for her age as well as level of understanding of technology but they have no respect. The behaviour of your staff is against not only basic business practice but also legislation, they are contravening the TCF Act as well as POPIA.

I called your call centre and spoke to Lihle who advised that you can issue a refund all we have to do is provide the slip and router and call customer car while in the shop to authorize.