Disgusting service from Paxi with no explanations and feedback that they promised feedback

Horrible service On the 24th November - I post urgent documents from Kempton to Rustenburg. On the website (paxi-next-parcel-tracking.web.app), I received a message stating that the parcel had been dropped off. 25th Nov 2025 - Parcel collected by courier 25th Nov 2025 - Parcel arrived at Boksburg 26th Nov 2025 - Parcel Departed from Boksburg 04th Dec 2025 - Parcel Scheduled for delivery from Rosslyn Hub 06th Dec 2025 - Parcel Scheduled for delivery from Rosslyn Hub 07th Dec 2025 - Parcel Arrived at Rosslyn Hub 08th Dec 2025 - Parcel Scheduled for delivery from Rosslyn Hub

I phoned the call centre yesterday morning and twice and they also confirmed that the parcel should have arrived on Friday. When one looks at the above time-lines, it is clear that something is quite fishy because the message on the tracking app repeats itself on the 04, 06 and 08th December 2025 yet there is a very contradicting message on the tracking app on the 07th. The company states that parcels take 7-9 days. This parcel has exceeded the 9 days requirements and is putting my business at risk. I was put through to a manager to escalate my concern when I asked that they contact the driver that supposedly departed Rosslyn at 10h00 this morning - I have been told that this is impossible - this does not make sense at all.

This is absolutely shoddy service and Paxi could have done far better to explain to me why my parcel was late and also to get hold of the driver to determine the exact time of distribution to the receiving pep!