Disgusting service

I am highly disgusted by the the rudeness I received as a customer at Pep clothing in Durban Phoenix Plaza. I am not from the area and it was my first time in Phoenix Plaza.

I had just step at their doors carrying other shopping bags when an employee by the name of Nomusa rudely asked me 'how the hell I entered with shipping bags in hand' I calmly asked her to refrase her statement and as a customer who did not know there is a parcel counter it's common courtesy to kindly show me the counter and ask me to leave my bags there.

She proceeded with being rude and caused a scene at the store debating with me on the floor. I asked for her manager and she gladly advised me she does not care and will call her manager. I waited over 20 minutes for her manager and when I asked why the manager is taking so long the managers respond to me from across the store was 'she will not leave money at the till to attend' at this point I am sure you can imagine my frustration.

Manager finally attended to me and simply apologized and I left the store.

I have never been treated so badly at any store, such poor customer service and common manners is not acceptable and needs urgent attention.

I await your advice.