Disgusting service and cancelation policy

Today I visited PEP Mitchell's plain to cancel my laybye. Reason being the clothes on laybye is for a 9 year old girl whom no longer is in my care. However this laybye has a jersey for me which I still wanted. I greeted and Soraya already looked miserable (cashier) I asked her to check how much I paid on laybe and what's the balance and gave my ID. She checked then gave amounts so I thought ok the payment should be enough for the jersey so I asked her to cancel she proceeded to tell me I can't cancel without copy of ID as I didn't have slip/ receipt of my laybye. I was confused since when is this a thing. I then said to her I don't have a copy where must I get a copy from as your laybye policy doesn't make mention of this process. She was really irritated now and then I decided I'm not gonna get help I asked to speak to manager she said manager isnot I'm today so I said there must be a second In charge in managers absence. She called the person named Athene omg another moody miserable person don't even greet nothing soraya tells her I don't have a copy she gets upset and they both irritable and got attitude. Facial expressions say everything as a Manager myself we need to be approachable and understanding not look down on people. Athene says if she dont ahve a copy its not our problem its not our process. I then say to both of them I don't need this attitude and they proceed. They call the store manager Monique Lodewyk. Sorry can see I'm getting frustrated she now says she is sick so I reply I'm also sick as today I was booked off sick and I decided to sort out my laybye. Firstly what has her being sick got to do with me I told them you are the face of PEP and Athene just carried on speaking to Monique the call was on speaker and Monique store manager was just s abrupt and out of line on the phone and they basically in that moment told to me ****** off because after the call Athene didn't say anything to me she just walked away and Soraya was ready for next client whilst I was standing there.

Pathetic and disgusting service I want to know if I am wrong where in your cancelation policy does it state I must have a copy of my ID.

Secondly is this how you treat clients just because PEP is targeting lower end income clients we must be looked down upon and belittled and disrespected by your staff.

I want my money I don't want to deal with your store or any other store again.