Disgusting Service

I recently made use of PEP's new courier service, "Paxi". I had to send an important parcel to someone in the Free State, from the Western Cape. In store I was given the option to select different choices regarding the speed at which the parcel would be at it's destination. I dropped the parcel off at PEP on Tuesday the 10th of April 2018, and I selected the "Express" option, which is 1-3 days. THUS, meaning the parcel should be there by the Friday the 13th of April 2018. But no, the parcel was only given to the courier by PEP on the 12th of April. The reason I chose this option was because the person the parcel was being sent to, was flying out of the country on Saturday the 14th. However, the parcel never made it to it's destination by that time. It arrived in Parys, in the Free State, on the 17th of April. A week later! After I selected and PAID for the 3 day option. The person the parcel was intended for has now left the country, without the parcel, thanks to PEP, and Paxi's absolutely shocking service. I have phoned Paxi's customer care multiple times, to have the parcel sent back to me and to be refunded. Each time I got told "I will escalate the matter to my supervisor and they will contact you". Until today, NOBODY has contacted me. It is now 2 weeks since I dropped the parcel off at PEP in George. The service from PEP and Paxi is SHOCKING to say the least. I will NEVER use any of them again, nor will I recommend them either.