Disgusting customer service

On the 19th of December i went to Pep stores in King Williams Town (Flick street) in the hope to send a parcel to my sister who is in Cape Town neither her or me have ever used paxi before, a friend referred courier service to me.

I went to the store and informed them of what i needed to do, a cashier by the name me of Noliso asked me for the STORE CODE, i asked her what a store code was and her exact response was "how are you going to send a parcel with no store code?" her face was already so cold and not friendly at all so i stood there and googled the address in which the parcel had to be delivered to and showed it to her. She then told me to step aside until i find the store code as she won't be able to assist me if i don't have one, i explained to her that this was my first time using this service abd her response was "don't make your problems mine"

At this point i got irritated and asked her if she cannot call the branch in Cape Town Century City or their contact center to find the store code because it's her job to assist me and she told me "we not in the business of calling people, we work with computers and not phones"

I am disgusted by their service, the cashier's stinking attitude.

It is not the customer's job to be finding out store code or knowing what those even mean and if it is get someone polite and well spoken to explain it to the customers.