Disgusting Customer Service 🤢🤢🤢🤢🤢

I purchased baby toiletries on the 26 June 2025 for my daughter due to her having sensitive skin, it's what she can use without her skin getting irritated. When we got home, my daughter's always checks her toiletries and noticed that the baby Aqueous Cream was half empty. I was livid because something told me to check it in the store already and I ignored my instincts.

I was not about to drive out petrol again to the store, I immediately got on the call to customer service and spoke to a Kefiloe. She apologized and said they will check the stock on the shelves to make sure it doesn't happen again. Okay fair enough now I'm waiting for to give a resolution to my complaint for the item, she was like oh you can go back to the store with till receipt which I still have along with the photos and get it replaced at the store. .so now you want to inconvenience me, I asked if she will compensate me for my petrol as I'm not driving out back to the store when I just got in, she said I no, obviously I knew this I was being sarcastic as she was non chalant about my complaint. She didn't bother looking at other alternative solutions she just wanted to get me off the call. I was utterly appalled at the service I was getting and insisted on an email for customer service which was another battle to get out of her. I am yet to receive a callback from the manager. I guess customer service is not top priority. Also the entire customer service is putrid to say the least. Who gives this people training???

Don't you know how to provide top draw customer service regardless of query? If you don't have these skills, I have it and I give the training on it and I will gladly rendor my service because this is pathetic. No first call resolution, no customer satisfaction. No wonder your complaints is out weighing the satisfaction! . Disgusting service!